GLASS SUPPLY DIRECT

TERMS AND CONDITIONS OF SUPPLY

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Last updated: August 2026

These Terms and Conditions govern the supply of glass products by Glass Supply Direct, a trading name of Mahi Sanjay Meghani (“we”, “us”, “our”), to customers (“you”, “your”).

By requesting a quotation from us and subsequently accepting a quotation or placing an order, you agree to these Terms and Conditions.

These Terms and Conditions should be read together with the relevant quotation, order confirmation and any other documents expressly incorporated into the contract.

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1. ABOUT US

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1.1 Glass Supply Direct is a glass supply business which sources glass products from third-party manufacturers and suppliers and arranges their supply to customers.

1.2 Glass Supply Direct is currently operated as a trading name of Mahi Sanjay Meghani, a sole trader based in England and Wales.

1.3 We act as the supplier to the customer. The Goods may be manufactured by an independent third-party manufacturer or supplier selected by us.

1.4 Unless expressly agreed otherwise in writing, we supply glass products only and do not provide installation, fitting, surveying, structural engineering or building services.

1.5 Where installation or another service is expressly included in a quotation, the quotation will specify the scope of that service and any additional terms that apply.

1.6 Our business contact details are:

Trading name: Glass Supply Direct
Legal name: Mahi Sanjay Meghani
Business address: HA7 3DF
Email: Glasssupplydirect@gmail.com
Telephone: 07795271332

1.7 If our legal structure changes in the future, these Terms and Conditions may be updated to reflect the new legal entity and applicable business details.

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2. DEFINITIONS

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2.1 “Consumer” means an individual customer acting for purposes wholly or mainly outside that individual's trade, business, craft or profession.

2.2 “Business Customer” means any customer that is not a Consumer, including builders, contractors, tradespeople and other businesses purchasing in the course of their trade or profession.

2.3 “Goods” means the glass products supplied by us under an order.

2.4 “Bespoke Goods” means Goods manufactured to a customer's specific measurements, specifications or design, or otherwise clearly personalised.

2.5 “Quotation” means the quotation provided by us setting out the proposed Goods, specifications, price and, where applicable, delivery charges and estimated delivery timeframe.

2.6 “Order” means an order for Goods accepted by us in accordance with clause 4.

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3. QUOTATIONS

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3.1 All quotations are provided following a customer's request and are based on the information and specifications supplied by the customer.

3.2 A quotation does not constitute acceptance of an order or create a binding contract unless and until the customer accepts the quotation and we confirm acceptance of the order.

3.3 Unless otherwise stated on the quotation, quotations remain valid for 14 days from the date of issue.

3.4 We may withdraw or amend a quotation before it is accepted.

3.5 We may amend a quotation where:

• information supplied by the customer changes;

• the required specification changes;

• the manufacturer changes its price or availability;

• delivery requirements change; or

• a genuine pricing, calculation or specification error is identified.

3.6 Quotations for Bespoke Goods will be based on the dimensions and specifications provided by the customer or otherwise agreed with us.

3.7 Where incorrect measurements or specifications have been supplied or approved by the customer, we will not be responsible for additional costs arising from those incorrect measurements or specifications, except where the error is attributable to us.

 

 

4. ACCEPTANCE OF ORDERS

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4.1 An order is not accepted until we have confirmed acceptance in writing.

4.2 Once an order has been accepted and, where applicable, passed to a manufacturer for production, it may not be possible to cancel or amend the order, particularly where the Goods are Bespoke Goods.

4.3 We will inform you as soon as reasonably practicable if an amendment or cancellation is no longer possible.

4.4 No verbal representation or agreement will amend these Terms and Conditions unless confirmed by us in writing.

4.5 Where a quotation or order confirmation contains a specific term that conflicts with these Terms and Conditions, the specific term will take precedence to the extent of the conflict.

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5. BESPOKE AND MADE-TO-MEASURE GLASS

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5.1 Many of the products we supply are manufactured specifically to the customer's measurements and specifications.

5.2 Before production begins, the customer is responsible for checking and approving the dimensions, thickness, glass type, finish, colour, shape, configuration and other specifications stated in the quotation or order confirmation.

5.3 Once Bespoke Goods have entered production, changes may not be possible.

5.4 Bespoke Goods may fall within the statutory exception to the consumer cancellation right for goods made to the consumer's specifications or clearly personalised. Where this applies, we will inform the Consumer before the order is accepted.

5.5 Nothing in this clause affects a Consumer's statutory rights where Goods are faulty, defective, not as described or otherwise fail to comply with applicable consumer law.

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6. MEASUREMENTS

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6.1 Unless expressly agreed otherwise in writing, measurements provided by the customer are the customer's responsibility.

6.2 We strongly recommend that customers obtain professional assistance where they are uncertain about how the Goods should be measured.

6.3 Where we provide guidance regarding measurements, such guidance is provided for general assistance and does not constitute a surveying, structural or installation service unless expressly agreed in writing.

6.4 We are not responsible for Goods being incorrectly sized where the dimensions supplied or approved by the customer were incorrect, except where the error is attributable to us.

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7. PRODUCT SPECIFICATIONS

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7.1 Product descriptions, photographs, illustrations and dimensions displayed on our website or in other marketing materials are provided for general information.

7.2 Where Goods are manufactured to an agreed specification, the specification stated in the accepted quotation or order confirmation will take precedence.

7.3 Glass is a manufactured product and may contain characteristics inherent to the manufacturing process, including minor visual variations, reflections, colour variations or other characteristics that do not affect the intended performance or agreed specification of the Goods.

7.4 The customer is responsible for informing us of any specific glass specification, certification, performance characteristic or standard required for their intended application before the order is accepted. 

7.5 We will not be responsible for a failure to meet a particular requirement where that requirement was not notified to us before the order was accepted.

7.6 Nothing in this clause limits any statutory rights applicable to Consumers.

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8. PRICES

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8.1 The price payable will be the price stated in the quotation and subsequently confirmed in the order confirmation.

8.2 Unless otherwise stated, all prices quoted to Customers are the prices payable for the goods and services specified in the quotation.

8.3 We are not currently registered for VAT and therefore VAT will not be charged on our prices.

8.4 If our VAT registration status changes, we may charge VAT on applicable supplies from the date on which we are required or entitled to do so. 

8.5 Delivery charges will be stated separately where applicable.

8.6 We reserve the right to correct genuine pricing or calculation errors before an order is accepted.

8.7 Once an order has been accepted, the agreed price will not be changed unless:

• the customer requests a change to the order;

• additional costs arise because of information or requirements supplied by the customer; or

• the quotation expressly provides for a price adjustment.

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9. PAYMENT

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9.1 Payment arrangements will be specified in the quotation or order confirmation.

9.2 Unless otherwise agreed in writing, payment must be made by bank transfer or another payment method specified by us.

9.3 We may require full payment or a deposit before Bespoke Goods are manufactured.

9.4 Where a deposit or advance payment is required, the amount and payment deadline will be stated in the quotation or order confirmation.

9.5 We will not normally place an order with a manufacturer for Bespoke Goods until any required deposit or payment has been received.

9.6 Where payment is not received by the agreed deadline, we may delay production or delivery and, where permitted by law, cancel the order.

9.7 Nothing in this clause affects a Consumer's statutory rights.

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10. DELIVERY

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10.1 Estimated delivery dates will be provided where reasonably possible.

10.2 Unless expressly agreed otherwise in writing, delivery dates are estimates and are not guaranteed dates.

10.3 Delivery may be carried out by us, the manufacturer or an independent third-party carrier.

10.4 We will make reasonable efforts to ensure that Goods are delivered within the agreed or estimated timeframe.

10.5 We will not be responsible for delays caused by circumstances outside our reasonable control, including manufacturer delays, transport delays, adverse weather, road closures or other events beyond our reasonable control, subject to clause 24 and applicable consumer law.

10.6 The customer must ensure that suitable and safe access is available for delivery.

10.7 Where delivery cannot reasonably be completed because suitable access is unavailable, the delivery location is unsafe, or no person is available to receive the Goods where attendance is required, additional delivery charges may apply.

10.8 We will notify the customer of any additional delivery charges before they are incurred wherever reasonably practicable.

10.9 Where the law requires Goods to be delivered within a particular period, nothing in these Terms and Conditions excludes that requirement.

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11. DELIVERY AND INSPECTION

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11.1 Customers should inspect the Goods as soon as reasonably practicable following delivery.

11.2 If Goods appear damaged upon delivery, the customer should notify us as soon as possible and provide photographs and details of the damage.

11.3 Customers should retain packaging where a claim relating to transit damage may arise.

11.4 Failure to report damage immediately does not automatically remove or limit any statutory rights.

11.5 We may require reasonable information or evidence to investigate a claim, including photographs, delivery information or details of the condition of the Goods.

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12. FAULTY, DAMAGED OR INCORRECT GOODS

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12.1 If Goods are faulty, damaged, incorrectly supplied or do not correspond with the agreed specification, customers should contact us as soon as reasonably practicable so that we can investigate and, where appropriate, resolve the issue. Nothing in this clause limits a Consumer's statutory rights. 

12.2 We may request photographs, measurements or other reasonable information to investigate the issue.

12.3 Where a customer is a Consumer, the Consumer Rights Act 2015 provides statutory rights in relation to Goods, including requirements that Goods be of satisfactory quality, fit for purpose and as described. Consumers may have rights to reject, repair, replacement, price reduction or refund depending on the circumstances.

12.4 Nothing in these Terms and Conditions excludes or restricts a Consumer's statutory rights.

12.5 Where a customer is a Business Customer, we will, where appropriate, repair, replace or refund Goods that do not conform to the agreed specification, subject to the terms of the relevant order and applicable law. 

12.6 Where Goods are alleged to be faulty or damaged as a result of handling, storage, installation, alteration or use after delivery, we may require reasonable evidence to determine the cause.

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13. CANCELLATION RIGHTS — CONSUMERS

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13.1 This clause applies only where the customer is a Consumer and the contract is a distance contract or an off-premises contract to which the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply.

13.2 Subject to clause 13.3, a Consumer generally has a statutory right to cancel a qualifying distance or off-premises contract for Goods within 14 days after the day on which the Consumer, or a person identified by the Consumer, takes physical possession of the Goods, without giving a reason. 

13.3 The statutory cancellation right does not apply to Goods made to the Consumer's specifications or clearly personalised where the relevant statutory exception applies. This may include made-to-measure or otherwise Bespoke Goods manufactured to the Consumer's specific measurements, dimensions or requirements.

13.4 Where a statutory cancellation right applies, the Consumer may exercise that right by sending us a clear statement confirming their decision to cancel. An email to Glasssupplydirect@gmail.com is sufficient.

13.5 Unless applicable law requires otherwise, the Consumer is responsible for the direct cost of returning Goods following cancellation where we have informed the Consumer of this responsibility before the contract was entered into. Where Goods cannot normally be returned by post, we will provide the Consumer with the information about applicable return or collection arrangements, including any information about costs required by law, before the contract is entered into.

13.6 Where a Consumer validly cancels a contract, the Consumer must return the Goods within 14 days of notifying us of the cancellation, unless we have agreed to collect the Goods or applicable law provides otherwise.

13.7 Where the Consumer handles the Goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, and that handling causes a reduction in the value of the Goods, we may deduct an amount reflecting the actual reduction in value from the reimbursement, to the extent permitted by law. This may include reduction in value resulting from installation, cutting, drilling, alteration, modification or damage to the Goods.

13.8 Where a Consumer validly cancels a contract, we will reimburse payments received from the Consumer in accordance with applicable law. We may withhold reimbursement until we have received the Goods back or the Consumer has provided evidence that the Goods have been returned, whichever occurs first, where permitted by law.

13.9 Where the Consumer selected a delivery method more expensive than the least expensive standard delivery option offered by us, we are not required to reimburse the additional amount, to the extent permitted by law.

13.10 The statutory cancellation right does not affect a Consumer's separate statutory rights where Goods are faulty, damaged, incorrectly supplied, not as described or otherwise fail to comply with applicable consumer law.

13.11 Nothing in these Terms and Conditions limits or excludes any statutory rights or protections that cannot lawfully be excluded or restricted.

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14. CANCELLATION — BUSINESS CUSTOMERS

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14.1 Business Customers do not have the statutory consumer cancellation rights described in clause 13.

14.2 Once we have confirmed acceptance of an order from a Business Customer, the order may only be cancelled or amended with our written agreement.

14.3 Where we agree to cancellation, we may charge the Business Customer for reasonable costs and losses directly resulting from the cancellation, including manufacturer charges and other non-refundable costs reasonably incurred in connection with the order.

14.4 Any cancellation charge will be proportionate to the costs and losses actually incurred and will not operate as an automatic forfeiture of all sums paid.

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15. CUSTOMER RESPONSIBILITIES

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15.1 The customer is responsible for providing accurate information required to fulfil the order.

15.2 This includes, where applicable:

• measurements;

• glass type;

• thickness;

• shape;

• quantity;

• colour or finish;

• edge requirements;

• holes, cut-outs and notches;

• intended application; and

• delivery information.

15.3 The customer must ensure that the proposed use of the Goods is suitable and lawful.

15.4 Where Goods are required for a particular application involving safety, structural or building-regulation requirements, the customer must notify us before accepting the quotation.

15.5 Customers are responsible for obtaining any building regulation, planning, structural or professional approvals required for their intended use of the Goods.

15.6 We do not provide structural engineering, surveying or building-regulation approval services unless expressly agreed in writing.

 

 

16. INSTALLATION

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16.1 Unless expressly stated in writing, our supply does not include installation or fitting.

16.2 The customer is responsible for arranging suitable installation where required.

16.3 Where installation is carried out by an independent installer who has contracted directly with the customer, the installation contract is between the customer and that installer.

16.4 We are not responsible for damage caused by incorrect handling, storage, installation or subsequent modification of the Goods after delivery, except where the damage results from our own breach of contract, negligence or other liability that cannot legally be excluded.

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17. STORAGE AND HANDLING

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17.1 Goods must be handled and stored appropriately following delivery.

17.2 Customers should follow any handling or storage instructions provided with the Goods.

17.3 We are not responsible for damage caused by inappropriate storage, handling, installation, modification or use after delivery, except where such damage results from our own breach of contract, negligence or other liability that cannot legally be excluded.

 

 

18. TITLE AND RISK

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18.1 For Consumers, risk in the Goods passes to the Consumer when the Goods come into the Consumer's physical possession, or into the possession of a person identified by the Consumer to take possession of them, other than a carrier where the carrier was not offered by us.

18.2 For Business Customers, risk in the Goods passes on delivery, or on attempted delivery where the Business Customer fails to take delivery at the agreed time.

18.3 Ownership of the Goods passes to the customer once we have received payment in full for those Goods.

 

 

19. OUR LIABILITY

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19.1 Nothing in these Terms and Conditions excludes or limits any liability or statutory right that cannot legally be excluded or limited.

19.2 This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any statutory rights or liabilities that cannot legally be excluded or restricted.

19.3 Subject to clause 19.1, we will not be responsible for loss caused by inaccurate measurements, specifications or other information supplied or approved by the customer, except where the loss results from our own breach of contract, negligence or other liability that cannot legally be excluded.

19.4 Where the customer is a Business Customer, and subject to clause 19.1:

a. we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of revenue or loss of anticipated savings; and

b. our total liability arising out of or in connection with an order will not exceed the total price paid or payable for the Goods under that order.

19.5 Nothing in this clause affects a Consumer's statutory rights.

 

 

20. MANUFACTURERS AND THIRD-PARTY SUPPLIERS

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20.1 We may source Goods from independent manufacturers and third-party suppliers.

20.2 We may use independent third-party delivery providers or carriers.

20.3 The use of a third-party manufacturer or carrier does not remove or reduce any rights the customer has against us under the contract.

20.4 Where a manufacturer's warranty or guarantee applies to the Goods, we will provide relevant information to the customer where applicable.

 

 

21. WEBSITE INFORMATION

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21.1 We make reasonable efforts to ensure that information on our website is accurate and up to date.

21.2 Product photographs, colours, specifications and descriptions may vary and should not be relied upon as a substitute for the specification stated in an accepted quotation.

21.3 Website content does not constitute a binding offer to sell Goods.

21.4 We may update, amend or remove website content without notice.

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22. COMPLAINTS AND DISPUTE RESOLUTION

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22.1 If you have a complaint, please contact us using the details set out in clause 27.

22.2 We will consider complaints fairly and seek to resolve them within a reasonable period.

22.3 Customers should provide sufficient information to allow us to investigate the complaint, including photographs or other reasonable evidence where appropriate.

22.4 If we cannot resolve a Consumer complaint directly, the Consumer may seek independent advice regarding available dispute resolution options.

22.5 Nothing in this clause prevents a Consumer from exercising any statutory rights or bringing a claim before a court where appropriate.

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23. DATA PROTECTION

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23.1 We will process personal information in accordance with applicable data protection legislation.

23.2 Our Privacy Policy explains how we collect, use, store and protect personal information provided through our website and during the quotation and ordering process.

23.3 Our Privacy Policy is available at here.

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24. EVENTS OUTSIDE OUR CONTROL

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24.1 We will not be responsible for delay or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control, subject to applicable consumer law.

24.2 Such circumstances may include severe weather, fire, flood, transport disruption, strikes, manufacturer disruption, shortages of materials, power failures, government action or other events outside our reasonable control.

24.3 We will take reasonable steps to minimise the impact of such events and keep customers informed where reasonably possible.

24.4 If an event outside our reasonable control continues for an extended period and materially affects our ability to fulfil an order, we will contact the customer to discuss the available options.

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25. GENERAL

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25.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

25.2 A failure by us to enforce a provision of these Terms and Conditions does not constitute a waiver of that provision.

25.3 These Terms and Conditions, together with the relevant quotation and order confirmation, form the agreement between us and the customer in relation to the supply of the relevant Goods.

25.4 Where there is a conflict between these Terms and Conditions and a specific term contained in an accepted quotation or order confirmation, the specific term will take precedence to the extent of the conflict.

25.5 A person who is not a party to the contract has no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

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26. GOVERNING LAW

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26.1 These Terms and Conditions are governed by the law of England and Wales.

26.2 The courts of England and Wales will have jurisdiction in relation to disputes, subject to any mandatory rights or protections available to Consumers under applicable law.

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27. CONTACT

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Glass Supply Direct
Trading name of Mahi Sanjay Meghani

Business address: HA7 3DF

Email: Glasssupplydirect@gmail.com
Telephone: 07795271332

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MODEL CANCELLATION FORM

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Where a Consumer has a statutory right to cancel and wishes to use the model cancellation form, they may complete and return the following:

To: Glass Supply Direct, trading name of Mahi Sanjay Meghani

Email: Glasssupplydirect@gmail.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following Goods:

Goods: ______________________________

Order/Quotation number: ______________________________

Ordered on: ______________________________

Received on: ______________________________

Name of Consumer(s): ______________________________

Address of Consumer(s):

 

Signature of Consumer(s), where this form is notified on paper:

 

Date: ______________________________